my888 | Privacy Policy – Your Data, Protected

Our Privacy Commitment

My888's Six Data Protection Principles

How my888 safeguards the privacy and security of every member's information in Malaysia

Bank-Level Encryption

All personal data and transaction information transmitted between your device and my888's servers is protected by 256-bit SSL encryption — the same security standard used by Malaysia's leading banking institutions such as Maybank and CIMB.

Your Data Is Never Sold

My888 has never and will never sell, rent, or trade member personal data to any third party for marketing or commercial purposes. Your information belongs to you — we hold it solely to provide the services you have requested.

Full Control in Your Hands

My888 members have the full right to access, amend, download, or request the deletion of their personal data at any time. Such requests are processed within 14 business days through my888's Malay-language customer support.

Secure Data Storage

My888 member data is stored on servers protected by multiple layers of physical and digital security, including strict access controls, 24/7 monitoring, and regular backups. Internal access to sensitive member data is restricted to authorised personnel only.

Malaysia PDPA Compliance

My888's Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. We conduct periodic privacy policy reviews to ensure ongoing compliance.

Immediate Breach Notification

In the event of any data security breach affecting member information, my888 is committed to notifying affected members within the timeframe required by law and providing guidance on the protective steps to take.

Types of Data Collected by my888

A summary of the personal data we collect and the purposes for which it is used

Data Type	Purpose of Collection	Retention Period
Full name	Identity verification, withdrawal processing	Throughout active account + 5 years
Malaysian phone number	OTP verification, customer support communications	Throughout active account + 5 years
E-wallet / FPX information	Processing of TNG, GrabPay, DuitNow deposits & withdrawals	Throughout active account + 7 years
Transaction history	Financial audits, dispute resolution	7 years from the date of transaction
Game history	Game fairness audits, dispute resolution	90 days (sessions) / 5 years (summary)
IP address & device data	Account security, fraud detection	90 days
Browser cookie data	User preferences, platform analytics (without PII)	Up to 12 months or until deleted

My888 only collects data that is strictly necessary to operate the platform's services. We do not collect data beyond what is required (data minimisation principle). Please read the full sections below for detailed information on each data category.

Contents

1. Introduction
2. Data Collected
3. How Your Data Is Used
4. Data Sharing
5. Data Security
6. Cookies & Technology
7. Your Rights
8. Children's Data
9. Policy Amendments
10. Contact Us

Introduction – my888's Privacy Commitment

Welcome to the my888 Privacy Policy page. The my888 platform (my888-jit.com) is an online entertainment and betting destination serving users in Malaysia. As a responsible company, my888 understands that members' trust in us depends not only on the quality of our games and the speed of our payouts, but also on how we manage the personal information entrusted to us.

This Privacy Policy clearly explains how my888 collects, stores, uses, and protects your personal data when you use our platform — whether via a web browser on a desktop, an Android or iOS smartphone, or any other device. It also outlines the rights you hold regarding your personal data and how to reach us for any privacy-related queries or requests.

By registering as a my888 member or continuing to use our platform, you confirm that you have read and understood this Privacy Policy and agree to the data collection and usage practices described herein. If you do not agree, please discontinue use of the my888 platform and contact us to close your account.

Legal Basis: The my888 Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards for personal data protection in the digital services industry.

Personal Data We Collect

My888 collects your personal data through several means: information you provide directly during registration and platform use, data automatically generated by our systems as you use our services, and in certain cases information from legitimate third-party sources.

Data You Provide Directly:

Registration information – full name, an active Malaysian phone number, and a password (stored in encrypted form).
Payment information – e-wallet details (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow) or FPX account information (Maybank2u, CIMB Clicks) used for your deposits and withdrawals.
Identity verification documents – a copy of your identification card or passport if requested for age verification or large withdrawal compliance requirements.
Customer support communications – records of live chat conversations, emails, or WhatsApp messages you have had with the my888 support team.

Automatically Generated Data:

IP address, browser type, operating system, and device information used to access my888.
Login history including the date, time, and approximate location of each session.
Detailed game history — every slots round played, every baccarat hand, every Malaysia Super League or EPL football bet placed on the my888 platform.
Complete deposit and withdrawal transaction history.
Cookie data and tracking technologies as described in Section 6.

Data Minimisation Principle: my888 collects only the data genuinely necessary to deliver our services, maintain security, and comply with legal requirements. We do not collect excessive or irrelevant data beyond what is needed to operate the platform.

How We Use Your Personal Data

My888 uses the personal data collected for the following purposes, all of which are necessary for operating the platform safely and effectively:

Account management and identity verification – verifying that each member is a real individual who meets the eligibility requirements to use my888 services.
Deposit and withdrawal processing – enabling smooth financial transactions via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, and other payment methods supported by my888.
Provision of gaming services – running and recording all game sessions on the my888 platform, including slots, live baccarat, roulette, and football betting.
Security and fraud prevention – detecting and preventing unlawful activities such as multiple account use, money laundering, and payment fraud.
Legal compliance – fulfilling reporting and compliance obligations to relevant regulatory bodies in accordance with applicable laws.
Platform improvements – analysing aggregated usage patterns (without identifying individuals) to improve my888's performance, interface, and user experience.
Service communications – sending important notices regarding your account, transactions, policy changes, or security information relevant to your use of the platform.
Marketing you have opted into – sending promotional information, bonuses, and my888 offers only to members who have consented to receive marketing communications during registration or via their account settings.

My888 does not use members' personal data for any purpose beyond those stated above without first obtaining your additional consent.

Data Sharing with Third Parties

My888 holds a firm principle — we do not sell or disclose member personal data to third parties for commercial purposes. However, there are limited situations where data sharing is necessary to deliver our services or comply with legal obligations:

Payment service providers – required transaction details are shared with e-wallet providers (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow) and FPX banking institutions to process your deposits and withdrawals. Such sharing is governed by each provider's own privacy policy.
Game software providers – session data required for gameplay is shared with licensed providers such as Evolution Gaming, Pragmatic Play, and other gaming partners to operate and record live casino game sessions.
Legal authorities – my888 will disclose data when required by a valid court order, directives from Malaysian security authorities, or other legally binding obligations. In all such cases, we will disclose only the minimum information necessary.
Fraud prevention agencies – certain information may be shared with industry fraud prevention systems to protect my888 and all members from fraudulent activity that spans across platforms.

my888 Guarantee: All third parties that receive my888 member data are bound by strict confidentiality and data protection agreements. They are only permitted to use the data for the specific agreed purposes and may not use it for anything else.

My888 Data Security Measures

My888 implements a comprehensive range of technical and organisational security measures to protect member personal data from unauthorised access, misuse, disclosure, alteration, or destruction:

256-bit SSL Encryption for all data transmitted between your browser and the my888 platform.
Data encryption at rest – sensitive data such as payment information is stored in encrypted form on my888's servers.
Layered access controls – only my888 personnel with a legitimate operational need who have undergone background checks are permitted to access sensitive member data, and every access is logged for audit purposes.
Two-factor authentication (2FA) an option for members who want to secure their account with an additional layer of protection.
24/7 Threat Monitoring – my888's security systems monitor platform activity around the clock to detect and respond to any security threats without delay.
Regular security audits – my888 conducts regular independent penetration testing and security audits to identify and address any system vulnerabilities.
Staff training – all my888 staff who handle member data receive comprehensive, regularly updated training on data protection and privacy.

While my888 takes all reasonable steps to protect your data, no digital security system can be guaranteed 100% secure. You are also responsible for keeping your account secure by using a strong password and not sharing it with anyone.

Cookies and Tracking Technologies

My888 uses cookies and similar technologies to enhance your platform experience. Cookies are small text files stored in your browser when you visit my888. They help us remember your preferences and ensure the platform functions correctly.

Types of Cookies Used by my888:

Essential Cookies – required for core platform functions such as login, gaming sessions, and transaction processing. These cookies cannot be disabled as the platform will not function without them.
Preference Cookies – Stores your preferences such as language selection, game display settings, and other platform configurations you have set.
Analytics Cookies – collecting aggregated and anonymised usage data to help us understand how members use the my888 platform, so we can continue to improve it.
Security Cookies – Helping detect suspicious activity and protecting your account from unauthorised access attempts.

You can manage or delete cookies through your browser settings. Please note that deleting or blocking essential cookies may affect your ability to use certain my888 platform features. Analytics and preference cookies can be disabled without impacting core platform functionality.

Note: my888 cookies do not contain information that directly identifies you, such as your name or phone number. Analytics data is processed in aggregate and anonymised solely for the purpose of improving the platform.

Your Rights Regarding Personal Data

As a my888 member and as an individual protected under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding the personal data we hold:

Right of Access – You may request a copy of all personal data my888 holds about you at any time. my888 will provide this copy in a readable format within 14 business days.
Right to Rectification – If you find that any personal data my888 holds about you is inaccurate or outdated, you have the right to request an immediate correction. Basic details such as your phone number can be updated directly from your account settings.
Right to Erasure ("Right to be Forgotten") – You may request deletion of your personal data upon closing your my888 account. Such requests will be processed subject to record-keeping obligations required by law (for example, financial records that must be retained for 7 years).
Right to Restriction of Processing – In certain situations, such as during a dispute investigation, you may request that my888 temporarily restrict the active processing of your data while the matter is resolved.
Right to Object to Marketing – You may withdraw your consent to receive my888 marketing communications at any time via the notification settings in your account or by contacting our customer support.
Right to Data Portability – You may request your personal data in a machine-readable format for the purpose of transferring it to another relevant service provider.

To exercise any of the above rights, please contact the my888 privacy team by email at support@my888-jit.com with the subject line "Personal Data Rights Request". Include your full name and registered phone number for identity verification. All requests will be acknowledged within 2 business days and resolved within 14 business days.

Children's Data Protection

The my888 platform is an entertainment service strictly for individuals aged 18 and above. my888 does not knowingly collect any personal data from individuals under the age of 18.

If you are a parent or guardian and you discover that your underage child has used the my888 platform or provided us with their personal data without your knowledge, please contact us immediately at support@my888-jit.com. my888 will take immediate steps to:

Verifying the claim through the appropriate verification process.
Closing the account concerned where it is proven to belong to an underage individual.
Permanently delete all personal data associated with the account from our systems.
Processing account balance refunds in accordance with my888's standard procedures.

my888 Commitment: We employ multiple mechanisms to prevent minors from registering and accessing the platform, including phone number verification via OTP, account activity monitoring, and identity verification procedures for withdrawals. Preventing underage access is a responsibility we take very seriously.

Amendments to the Privacy Policy

My888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, new legal requirements, or member feedback. Whenever the Privacy Policy is updated, the "Last updated" date at the top of this page will be revised to reflect the date of the latest amendment.

For material amendments — that is, changes that significantly affect how we use or protect your personal data — my888 will notify you through:

A prominent notice within the my888 platform during your next login session.
SMS to the phone number registered to your my888 account.
Updates to this page with a brief summary of what has been changed.

We encourage you to review this Privacy Policy periodically, especially before using my888's services. Your continued use of the my888 platform after any amendments take effect will be considered your acceptance of the updated Privacy Policy.

Contact Us – Privacy Enquiries

If you have any questions, concerns, or requests relating to my888's Privacy Policy or the processing of your personal data, our team is ready to assist:

Privacy Email: support@my888-jit.com (use the subject line "Privacy Enquiry" or "Personal Data Request")
Live Chat: Available 24/7 within the my888 platform — our Malay-speaking representatives are ready to assist you promptly.
WhatsApp Business: Accessible via the chat icon in your my888 account during operating hours.

Our team is committed to responding to all privacy enquiries within 2 business days and resolving formal data rights requests within 14 business days from the date a complete application is received.

Immediate Response: For urgent account security issues such as suspected unauthorised access, please use my888's live chat for the fastest response. Our security team can take action within minutes to protect your account.

Your Rights as a Member

Your Privacy Rights at my888 at a Glance

Six core rights you hold regarding your personal data on the my888 platform

Right to Access Data

Request a copy of all personal data my888 holds about you – processed within 14 business days at no charge.

Right to Rectification

Correct any inaccurate or outdated data directly from your account settings or through my888 customer support.

Right to Erasure

Request deletion of your personal data upon account closure, subject to any legally mandated record retention obligations.

Right to Object to Marketing

Withdraw your marketing consent at any time through account settings without affecting core services.

Right to Restriction

Restrict active processing of your data while a dispute or account issue is under investigation by the my888 team.

Right to Data Portability

Receive your personal data in a machine-readable format for the purpose of transferring it to another service provider.

Why my888's Privacy Policy Matters to You as a Malaysian Player

In today's digital world, privacy is not just a preference — it is a fundamental right. When you place a bet on the Malaysia Super League at my888, play live baccarat, or make a deposit via Touch 'n Go eWallet, you are entrusting us with your personal information. my888 takes that trust seriously, and this Privacy Policy is the formal document that binds us to honour it.

Many online casino players in Malaysia overlook how important it is to review the privacy policy of the platforms they use. Unlike platforms that sell member data to advertisers or third-party analytics firms, my888 has a clear policy — your data is never sold, rented, or traded for commercial gain. This is not an empty promise; it is a commitment enforced through contractual agreements with all partners and staff who handle member data.

When you use my888 to make a deposit via GrabPay or DuitNow, our system shares only the transaction details required by the payment provider to process that transaction. Your phone number, gaming history, and other personal information are never disclosed to any authority unless compelled by a valid court order. This gives you peace of mind to enjoy your favourite games without worrying about your privacy.

One aspect that users of digital platforms often overlook is their right to access and control their own personal data. At my888, we make this process straightforward. If you want to know what information we hold about you — from your EPL betting history to your deposit records via Touch 'n Go eWallet — simply send an email to our support address and we will provide a full report within 14 business days. No fees, no complicated procedures.

My888's security infrastructure is built with Malaysia's current cyber threat landscape in mind. 256-bit SSL encryption secures all communication between your device and my888's servers — meaning even if someone attempts to intercept your data while you're playing on a public WiFi network at a shopping mall or café, the data remains unreadable without the encryption key that only my888 holds. Our 24/7 security monitoring ensures that any suspicious access attempts are detected and blocked before they can affect your account.

As an active my888 player, it's important to understand that your gaming history — every bet placed on a Johor DT or Liverpool match, every slot spin — is retained for a defined period not for surveillance purposes, but to protect you. Should any dispute arise regarding a game outcome or transaction, these stored records allow my888 to resolve the matter fairly and accurately. Once the required retention period has elapsed, the data is automatically deleted from our systems.

Ultimately, a strong privacy policy does not just protect you — it protects the entire my888 community. When every member trusts that their data is secure, the platform becomes a safer and more enjoyable space for everyone. my888 takes this responsibility seriously and will continue to invest in data security and privacy as part of our commitment to being the most trusted online casino platform in Malaysia.

FAQ – my888 Privacy Policy

Answers to the most frequently asked questions about privacy and data protection at my888

my888 does not sell or disclose your personal data to third parties for commercial purposes. Limited data sharing occurs only in three situations: (1) with payment providers such as Touch 'n Go eWallet, GrabPay, or DuitNow to process your transactions; (2) with licensed gaming software providers such as Evolution Gaming to operate live casino game sessions; and (3) with legal authorities when required by a valid court order. In all cases, only the minimum necessary information is shared.

To request a copy of your personal data, send an email to support@my888-jit.com with the subject line "Personal Data Access Request". Include the full name and phone number registered to your my888 account for identity verification purposes. my888 will acknowledge your request within 2 business days and provide a complete data report within 14 business days from the date of verification. The report covers your registration details, transaction history, game history, and all other data associated with your account. There is no charge for this request.

When you close your my888 account, your personal data will be queued for deletion within the designated timeframe. However, certain data must be retained for specified periods under Malaysian law — for example, financial records must be kept for 7 years to meet accounting and tax requirements, while game session records are retained for 90 days for dispute resolution purposes. Once these mandatory retention periods have expired, all data associated with your account will be permanently deleted from my888's systems. You may contact my888 customer support for full details on which specific data is retained and for how long.

Yes, you can withdraw your marketing consent at any time. To do so, log in to your my888 account, go to "Account Settings", and select "Communication Preferences". From there, you can opt out of promotional emails, marketing SMS, or all my888 marketing communications. Changes will take effect within 48 hours. Please note that even if you opt out of marketing, we are still required to send essential service communications such as transaction notifications, account security alerts, and material policy updates.

my888 does not store your full e-wallet account details or sensitive banking information on our servers. When you make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX, you are redirected to the payment provider's secure interface to complete the transaction. Only transaction confirmation details (transaction ID, status, and amount) are returned to my888 — not your personal account details. This means my888 never sees or stores your e-wallet password, PIN, or online banking login credentials.

My888 Privacy Policy & Terms & Conditions

This Privacy Policy should be read alongside the my888 Terms & Conditions, which govern the overall rules of using the platform. Together, these two documents form the complete agreement between you and my888 regarding your use of the platform and the handling of your personal data. In the event of any conflict between the two documents, this Privacy Policy shall prevail on all matters relating to personal data.

My888 will notify you of any material changes to this Privacy Policy via in-platform notices and SMS to your registered phone number. We recommend checking this page periodically to stay informed about how we protect your data.

Read Full Terms & Conditions

Privacy in Responsible Gaming

Your gaming activity data on my888 — including any deposit limits you have set and any self-exclusion periods you have requested — is fully confidential and is not shared with anyone outside of my888. We understand the sensitivity of this information and protect it to the highest security standard. my888's responsible gaming tools are designed to help you stay in control of your play, with your privacy fully assured.

Learn More About Responsible Gaming

🔒

Your Data Is Safe – Play with Confidence at my888

With 256-bit SSL data protection, a transparent privacy policy, and full commitment to member rights — my888 is an online casino platform you can trust. Register now and claim your welcome bonus of up to RM888.

For individuals aged 18 and above only. Play responsibly.

My888 Privacy Policy – Complete Data Protection for Malaysian Members