My888 Responsible Gaming – Safe Play Guide for Malaysian Players

At my888, responsible gaming has never been just a regulatory checkbox for us. It is a core value that underpins every operational decision we make, from the way we design our platform interface to how we train our customer support team.

We recognise that a small number of users – in Malaysia and globally – may struggle with self-control when it comes to gambling. For them, entertainment platforms like my888 can become part of the problem if not managed responsibly. That is why my888 invests in systems, tools, and training that enable us to identify, support, and protect members who may need help.

At the same time, we understand that the majority of my888 players enjoy our platform as responsible entertainment — much like someone watching a Malaysia Super League match at the stadium or playing badminton on the weekend. For these players, our goal is to deliver an enjoyable experience within a safe and controlled environment.

Recognising the early signs of a gambling problem is the most important first step. Sometimes we don't realise that our gaming habits have shifted from entertainment to something more concerning. Here are the signs to watch out for:

Money-Related Signs:

• Betting money that should be used for essential needs such as bills, rent, or food.
• Borrowing money from family or friends to gamble, or to cover debts caused by gambling.
• Concealing gambling-related financial activity from a spouse or family members.
• Selling assets or dipping into emergency savings to deposit money into your my888 account or other platforms.
• Experiencing recurring financial difficulties despite being actively employed.

Behavioural Warning Signs:

• Chasing losses – increasing your bets in an attempt to recover money you've already lost.
• Feeling uneasy, restless, or irritable when trying to cut back or stop playing.
• Gaming has started taking up time that used to be set aside for family, work, or other activities you previously enjoyed.
• Lying to loved ones about how much time or money you have spent on gaming.
• Using gaming as an escape from problems, work stress, or negative emotions.

For most players, gaming on my888 is an enjoyable and entertaining experience. Here are some practical tips to keep it that way:

Core Principles of Responsible Gaming:

• Set a budget before you play. Decide how much you're willing to spend — treat it as entertainment costs, not an investment. Only deposit money left over after all your necessities are covered.
• Set a time limit. Before starting a session, decide how long you plan to play. Set a timer on your phone and respect that limit when it goes off.
• Don't play when you're emotionally unstable. Win or lose, you make better decisions with a clear head. Do not play when you are angry, upset, stressed, or under the influence of alcohol.
• Treat losses as the cost of entertainment. Like the price of a movie or concert ticket, the money you spend at my888 is for entertainment. If you win, treat it as a pleasant bonus, not an expectation.
• Take regular breaks. Get up, stretch, have some water, and step away from the screen for a moment. Taking a break helps you make clearer judgements about whether to continue or stop.
• Do not chase losses. This is the most important rule. Once you hit the loss limit you have set, stop. Trying to win back what you have lost by betting bigger almost always leads to even greater losses.
• Balance it with other activities. Playing at my888 is just one of many ways to have fun. Make sure you also set aside time for family, sports, reading, or other hobbies you enjoy.

Whether you're playing live baccarat, slots, or betting on Malaysia Super League football matches, keep in mind that game outcomes are random and unpredictable. No system, strategy, or "magic formula" can guarantee consistent wins. Responsible gaming starts with accepting this reality.

All my888 responsible gaming tools can be accessed directly from your account settings. Here is a step-by-step guide on how to use each tool:

Setting a Deposit Limit:

• Log in to your my888 account.
• Go to "Account Settings" → "Responsible Gaming" → "Deposit Limit".
• Choose a limit type (daily, weekly, or monthly) and enter the amount in MYR.
• Click "Save" – limit takes effect immediately immediately.
• For increase limit, requests require a 7-day waiting period before taking effect. For lowering a limit, it takes effect immediately.

Activating Cooling-Off or Self-Exclusion:

• Go to "Account Settings" → "Responsible Gaming" → "Break from Play".
• Choose a cooling-off period (24 hours, 72 hours, 7 days, 14 days, or 30 days), or select "Long-Term Self-Exclusion" for a period of 6 months, 1 year, or permanently.
• Confirm your selection — your account will be immediately blocked from all gaming activity.
• During this period, my888 will not send you any marketing or promotional communications.

My888 is an entertainment platform exclusively for individuals aged 18 and above. Protecting minors is among the highest priorities in our responsible gaming policy.

my888 Protection Measures:

• Mandatory verification of a Malaysian phone number via OTP during registration — every member must use an active phone number registered in their own name.
• Identity verification requests (a copy of your ID) for withdrawals exceeding certain thresholds, ensuring only verified adults can withdraw funds from the platform.
• Usage pattern monitoring that employs analytics to detect suspicious activity that may indicate underage access.
• Immediate closure of any account proven to be held by a minor, along with a refund of the deposit to its original source.

For Parents and Guardians:

If you're concerned that your child may be accessing online gambling platforms, my888 recommends the following steps:

• Use parental control software on shared devices to block access to gambling websites.
• Make sure your e-wallet accounts (Touch 'n Go eWallet, GrabPay, Boost) are protected with a password or PIN that your child does not know.
• Have an open conversation with your teenager about the risks of online gambling.
• If you suspect your child has registered on my888, contact us immediately at support@my888-jit.com – we will act promptly.

If you are concerned about the gaming habits of someone close to you — whether a partner, child, or close friend — here is a guide on how to help effectively:

• Approach the conversation calmly, not accusingly. Choose a calm moment to talk — when the person is relaxed and not under stress. Approach the conversation with compassion, not accusations or threats.
• Focus on concrete observations. Instead of saying "you're addicted to gambling," try saying "I've noticed you've been playing late into the night more often lately and seem more stressed — I'm worried about you."
• Do not borrow money to cover gambling debts. While the intention may be good, paying off someone's gambling debts often allows the behaviour to continue without facing real consequences. This is known as enabling, and it rarely helps in the long run.
• Seek help together. If the person is ready, offer to accompany them to see a counsellor or to reach out to support resources together.
• Take care of yourself. Supporting someone who is dealing with a gambling problem can take a heavy emotional toll. Make sure you are getting the support you need as well.

If you or someone you know needs support related to a gambling problem, there are various help resources available in Malaysia:

• Befrienders KL Emotional Support Helpline: 03-7627 2929 (24 hours) – emotional and crisis support in Bahasa Malaysia and English.
• Hospital Bahagia Ulu Kinta, Perak – a government mental health centre providing counselling and treatment services for gambling-related issues.
• The Psychiatric Clinic at your nearest Government Hospital – visit your nearest government clinic or hospital and ask to see a psychiatrist or clinical counsellor.
• Private counsellor or clinical psychologist – searching "counsellor Malaysia" or "clinical psychologist Kuala Lumpur/Selangor/Penang" will bring up a list of certified professionals.

Contact the my888 Responsible Gaming Team:

• 24/7 Live Chat – the fastest way, directly from the my888 page.
• Email: support@my888-jit.com (use the subject line "Responsible Gaming").
• WhatsApp Business – via the chat icon in your account.

Every request related to responsible gaming – whether to activate a deposit limit, apply for a cooling-off period, or self-exclude – is handled in complete confidence and without any judgement. You are not required to give a reason. The my888 team will assist you with respect and empathy.